Our Reflective Comfort Harness is designed by a veterinary nurse to offer a no-pull, no-choke fit with advanced reflective technology. It combines all-day comfort, maximum visibility, and total freedom of movement — ideal for walks anytime, anywhere.

Yes! Our harnesses are available in sizes XXS to XL, offering a secure, adjustable fit for tiny toy breeds, medium dogs, and large companions alike. The multiple adjustment points ensure the perfect custom fit for every body type.

Our harnesses feature up to 80% more reflective material than standard options, providing 360-degree visibility during early morning, evening, and nighttime walks, helping to keep your dog visible to cars and cyclists.

Absolutely! The harness is lined with soft, breathable neoprene padding, designed to distribute pressure evenly across the chest and shoulders, preventing irritation, strain, or rubbing — even during long adventures.

Yes! The no-pull, no-choke back clip design helps eliminate harmful pressure on your dog's neck. It encourages relaxed walking behavior and provides a safer, more comfortable alternative to traditional collars or front-heavy harnesses.

Definitely. Designed with your pet’s health in mind, our comfort harness offers joint-friendly, spine-safe support, making it perfect for dogs with neck sensitivities, back problems, arthritis, or recovering from injuries.

Yes! With multiple adjustable points, the harness can be easily resized to accommodate growing puppies or changing body shapes — ensuring a secure, snug fit over time without needing frequent replacements.

Simply adjust the straps to contour naturally around your dog’s chest and shoulders. Ensure you can fit two fingers between the harness and your dog’s body for a fit that's secure yet comfortable and allows free movement.

Yes! Crafted with high-quality materials and reinforced stitching, the Comfort Harness is built for rugged durability while remaining lightweight. It's perfect for daily walks, weekend hikes, and active outdoor lifestyles.

Cleaning is simple! Hand wash the harness with mild soap and cool water, then allow it to air dry. The breathable, mud- and water-resistant materials make it easy to keep the harness looking fresh and stylish.

Unlike standard harnesses, the Explorer Harness is vet nurse-engineered and offers 80% more reflective coverage for maximum visibility. It's ergonomically designed to support your dog’s natural movement without pulling or restricting.

Yes! The Explorer Harness features both front and back leash attachment points, allowing you to gently guide your dog without tugging. The no-pull design helps encourage calm walking behavior without causing discomfort or restriction.

Our harnesses are designed by veterinary nurses and globally trusted by vets to ensure they protect your dog’s body structure. The ergonomic fit avoids pressure on the neck, spine, or joints, making it safer for dogs of all ages and activity levels.

Our harnesses use world-first reflective technology with up to 80% more reflectivity than standard options. The 360-degree reflective coverage ensures your dog stays visible from all angles, even in low-light or nighttime conditions.

We offer the largest size range available, from XXS to XL, ensuring a tailored, adjustable fit for tiny puppies, medium breeds, and large adventurous dogs.

Absolutely! Our harnesses are designed to be choke-free and pressure-free, making them ideal for dogs with neck issues, spine sensitivities, arthritis, or joint conditions. Comfort and safe movement are always the priority.

Yes! Crafted from durable, breathable premium materials with reinforced stitching, the Explorer Harness is perfect for rugged outdoor adventures, city walks, hikes, and every journey in between.

Definitely! Our harnesses feature easy-adjust straps to grow with your puppy, ensuring a secure and comfortable fit through different life stages without needing to constantly upgrade.

For the best fit, ensure the harness contours snugly around the chest and torso with enough room to fit two fingers under the straps. Adjust the straps for a secure but comfortable fit that allows full shoulder and leg movement.

Cleaning is easy! Hand wash the harness using mild soap and cool water, then air dry. The breathable, high-quality materials resist dirt and water, making maintenance simple even for active outdoor dogs.

At Pookie Pets, both of our harness styles are designed with veterinary expertise, but each serves slightly different needs: Explorer Harness: Built for larger dogs, strong pullers, or active breeds, featuring both front and back D-rings, a training handle, and a longer chest plate for ergonomic support. It's a step-in style, so there's no need to pull gear over your dog's head — ideal for dogs that dislike overhead harnessing. Comfort Harness: Designed for small breeds, puppies, and everyday adventures, this harness is neoprene padded and mesh-lined for maximum comfort. It's lightweight, quick-drying, and adjustable — making it perfect for dogs with sensitive skin or growing bodies.

The Explorer Harness is the best choice for large breeds, strong pullers, and energetic dogs who need extra control. The front and back leash attachments, along with the training handle, provide better guidance without choking or restricting your dog's movement.

The Comfort Harness is perfect for small breeds, toy breeds, and growing puppies. Its lightweight design and soft materials ensure your dog stays comfortable and unrestricted, even during long walks or training sessions.

The Comfort Harness is a great choice for senior dogs or those with arthritis, neck sensitivities, or joint concerns. Its soft, padded structure helps avoid pressure points and supports easier, more natural movement.

At Pookie Pets — and supported by veterinary experts — we do not endorse harnesses that use only a single strap across the chest. Here’s why: They restrict your dog’s natural gait and shoulder movement, which can cause long-term musculoskeletal issues. They put unnecessary pressure on the trachea and throat, increasing the risk of injury or breathing difficulties, especially for strong pullers or brachycephalic (short-nosed) breeds. They distribute force unevenly, leading to stress on delicate joints and muscles. We believe every harness should support natural movement, protect sensitive areas, and keep dogs comfortable and healthy, not just control behavior.

Our Explorer Harness is the perfect solution! It features a 3-buckle design meaning the harness simply wraps around your dog, — no awkward pulling over their head. This is ideal for anxious dogs or pups who dislike traditional harnesses.

Yes! Both the Explorer and Comfort harnesses are fully adjustable at multiple points to create a secure, customized fit for your dog’s unique body shape.

Consider your dog’s: Size (small breed, large breed) Temperament (strong puller, calm walker) Body type (broad-chested, long-bodied, sensitive skin) Activity level (casual walks vs. high-energy adventures) Still unsure? Email us at info@shoppookiepets.com.au and our friendly team will be happy to recommend the best fit for your pup!

Our reflective collars feature up to 80% more reflectivity than standard options. They dramatically increase your dog's visibility to drivers, cyclists, and pedestrians in low-light or nighttime conditions, helping prevent accidents and keeping your dog safer on every adventure

Absolutely! Pookie Pets reflective collars are designed for daily walks, training sessions, and outdoor activities. They combine comfort, durability, and high visibility, making them a smart and stylish choice for everyday use.

Our reflective collars are fully adjustable, making them perfect for small, medium, and large dogs. Whether you have a growing puppy or a full-sized adventurer, our collars provide a secure and comfortable fit.

Yes! The soft neoprene lining is breathable, lightweight, and gentle on sensitive skin. It prevents chafing, rubbing, and irritation, even for dogs who love long outdoor adventures or have skin sensitivities.

Definitely! Pookie Pets reflective collars are hand-washable using mild soap and water. They are also resistant to mud, oil, and water, making them perfect for adventurous pups who love to play outdoors.

Our collars are vet nurse-endorsed, meaning they are designed with safety, comfort, and long-term health in mind. A properly designed collar helps avoid pressure on sensitive areas, reduces injury risk, and supports your dog’s natural movement.

To find the perfect fit, measure around your dog's neck and allow two fingers of space between the measuring tape and your dog’s neck. This ensures the collar is snug but comfortable.

Unlike generic collars, Pookie Pets collars feature a custom-molded, branded buckle designed specifically for durability, security, and style. Our branded buckle is made from high-quality materials, offering superior strength compared to standard buckles. It's a visible symbol of our commitment to premium craftsmanship and pet safety.

We believe every detail matters when it comes to your pet's safety. By using a Pookie Pets custom-molded buckle, we ensure a stronger, more reliable closure that's built to withstand daily adventures. Our branded buckle is a mark of trust and quality, showing that we prioritize your pet’s safety and comfort at every level.

At Pookie Pets, our promise is simple: to deliver the safest, most comfortable, and highest quality products for your pets. From our 80% more reflective material to our custom-molded buckles and vet-endorsed designs, every collar is thoughtfully made to support your dog’s wellbeing and your peace of mind. We never settle for average — and neither should you.

Our leashes feature up to 80% more reflectivity than standard options, offering maximum visibility in low-light conditions. They're also vet-endorsed, built from strong polyester webbing, and feature stylish, dual-sided prints.

Yes! Reflective leashes dramatically increase your visibility to cars, cyclists, and pedestrians during early morning or evening walks, helping to reduce the risk of accidents and keeping you and your dog safer.

We use strong printed polyester webbing for durability and lightweight performance, along with a neoprene padded handle for hand comfort and a zinc alloy black spring clip for secure attachment.

Yes! Every Pookie Pets Reflective Leash includes a neoprene-lined comfort handle designed to reduce hand strain during longer walks, jogs, or when handling stronger pullers.

Our leashes come in two widths (2.0cm and 2.5cm) and two length options (130cm and 150cm), so you can choose the perfect size for your dog's breed, strength, and walking style.

Absolutely! Each leash has a built-in D-ring near the handle, allowing you to easily clip on poop bag dispensers, lights, or small accessories for added convenience.

Yes! With different width options and strong construction, our reflective leashes are perfect for small, medium, and large dog breeds, offering a safe and secure walking experience for all.

Definitely! Thanks to the lightweight design, durable webbing, and comfortable handle, these leashes are perfect for active owners who love to jog, hike, or run with their dogs.

Our reflective leashes are crafted with heavy-duty polyester and a secure zinc alloy spring clip, making them tough enough to handle daily walks, rough play, and outdoor adventures.

The dual-sided printed pattern means your leash looks stylish and vibrant from every angle, while also ensuring that the reflective elements remain visible no matter how the leash twists during walks.

Our dispensers are made from high-quality, lightweight neoprene and feature exclusive Pookie Pets reflective designs for enhanced nighttime visibility. They are stylish, durable, and a must-have for safer, hands-free walking with your dog or cat.

Yes! Made from lightweight neoprene material, our dispensers are designed to clip easily onto your leash, belt, or pet's harness without adding extra bulk. Whether you're heading out for a short stroll or a long hike, it’s the perfect walking companion.

Our dispenser measures approximately 9cm x 5.5cm x 5cm, making it compact and convenient to carry. It’s large enough to hold a standard roll of poop bags while still being small and discreet on your leash or waist.

Absolutely! Each Pookie Pets poop bag dispenser comes with a bonus roll of eco-friendly Pookie Pets waste bags, so you’re ready to hit the trails, parks, or streets immediately — no extra purchases needed!

Our dispenser is equipped with a durable zinc alloy swivel hook and an easy spring snap carabiner, allowing you to securely clip it to your dog's leash, your waist belt, or their harness for quick and easy access on the go.

The reflective material increases your visibility during low-light walks, helping to keep you and your pet safer around traffic and cyclists. It's a small but crucial detail that provides peace of mind during nighttime outings.

Yes! Thanks to its quality zip closure and flexible neoprene construction, you can also carry small essentials like keys, treats, or training clickers inside the dispenser while you're out and about.

While it’s not fully waterproof, the high-quality neoprene material is water-resistant, helping protect your poop bags and small essentials from light rain, mud, and everyday messes during outdoor adventures.

Absolutely. Pookie Pets reflective poop bag dispensers are made from tough, flexible neoprene with a durable swivel hook and strong zip, ensuring they can handle the demands of active dogs, rough play, hikes, and everyday urban walks.

Yes! Although each dispenser includes a bonus roll of Pookie Pets eco-friendly poop bags, it is compatible with most standard-sized waste bag rolls, making it easy to refill with your preferred bags whenever needed.

Our treats are Australian-made, handcrafted, and freeze-dried at home to lock in natural nutrients and flavor — no additives, no preservatives, just 100% real fruits, vegetables, and insects.

Yes! Our treats are suitable for dogs, cats, birds, chickens, reptiles, and small animals. Every batch is carefully crafted to provide safe, species-appropriate nutrition for your furry or feathered friends.

Freeze-drying preserves up to 97% of the original nutrients without cooking or chemical processing. Your pet gets a healthier, more natural snack packed with vitamins, minerals, and flavor.

Absolutely! Every Pookie Pets treat is made from pure, whole Australian fruits, vegetables, or insects, with no artificial colors, flavors, preservatives, or added sugars — just nature at its best.

Our growing collection includes freeze-dried sweet potato, freeze-dried apple, freeze-dried blueberry, freeze-dried banana, freeze-dried peas, freeze-dried corn, freeze-dried cranberries and mealworms, plus seasonal options — all made with care to deliver healthy, crunchy goodness in every bite.

Yes! We proudly produce everything right here in Australia, using locally sourced ingredients whenever possible and handcrafting each batch at home for quality you can trust.

Definitely! Our treats are lightweight, non-greasy, and mess-free, making them the perfect healthy rewards for training sessions, enrichment activities, or just a delicious daily snack.

Yes! We proudly offer bulk and wholesale options for pet stores, breeders, trainers, and pet lovers who need larger quantities of our natural treats. Contact us to discuss your custom bulk needs!

Keep your treats in a cool, dry place in their resealable bag to maintain crunchiness and freshness. Properly stored, they stay delicious and nutritious for months without refrigeration.

Absolutely! Freeze-dried insects like mealworms are packed with protein and essential nutrients, making them a healthy, natural treat that supports feather health, egg production, and foraging behavior in birds and backyard chickens.

Our toys are crafted with durable, pet-safe materials and designed to combine fun, durability, and mental stimulation. Whether it’s tugging, fetching, or treat-dispensing, every toy is made to keep your pup active and engaged.

Yes! The Silicone Ball Holder attaches securely to your leash or harness, letting you carry your dog’s slobbery ball without needing to hold it — keeping your hands free for more important things (like belly rubs!).

Our five-piece rope toy set is made from soft, high-quality braided cotton that is gentle on your dog’s teeth and gums, while still being durable enough for endless games of tug, fetch, and chew.

The rope toys are durable and perfect for medium-strength chewers, offering great entertainment and dental benefits. For extremely aggressive chewers, always supervise playtime to ensure safe usage.

Simply fill the rubber panda toy with your dog’s favorite treats. As your dog plays, the toy "poops" out treats, providing mental stimulation, interactive fun, and lots of giggles for both pet and owner

Yes! Our rope toys and treat dispensers are perfect for medium-sized puppies learning to chew properly, play tug-of-war, and enjoy interactive games. Always supervise young puppies during toy play.

The panda toy is made from durable rubber that can handle a lot of playful chewing. However, no rubber toy is indestructible, and chewing may cause some surface wear (such as the black paint rubbing off).

The braided rope texture helps naturally clean teeth and massage gums during play, promoting better oral hygiene while your dog chews and tugs.

Yes! We prioritize safety and quality by using pet-safe, non-toxic materials across our entire dog toy collection. Your dog’s health, safety, and happiness are our top priorities.

Our Silicone Ball Holder is designed to fit most standard tennis balls and dog fetch balls. It stretches slightly to accommodate different ball sizes while staying secure during walks.

Our Super Treats are made from sustainable insect proteins like mealworms and black soldier fly larvae, offering a hypoallergenic, eco-friendly alternative to traditional meat treats.

Yes! Insects are a novel protein source, meaning they are less likely to trigger allergic reactions. Super Treats are perfect for dogs with common protein sensitivities like chicken, beef, or lamb allergies.

Insect protein is highly digestible, nutrient-dense, and sustainable. It provides essential amino acids, healthy fats, and minerals, while reducing your pet’s environmental pawprint.

Absolutely! Mealworms and black soldier fly larvae are packed with essential proteins, vitamins, minerals, and healthy fats — supporting muscle development, skin health, and overall vitality.

By using insect proteins instead of common meats, we eliminate many allergens typically found in dog treats. Plus, Super Treats contain no grains, no artificial additives, and no fillers — just clean, healthy ingredients

Yes! Insect farming uses far less water, land, and feed than traditional livestock farming, making Super Treats an earth-friendly choice for environmentally conscious pet parents.

Definitely! Super Treats are gentle on sensitive stomachs and packed with easy-to-digest protein, making them suitable for dogs of all life stages, including puppies and seniors.

Use Super Treats as a healthy daily reward, a training incentive, or a special enrichment snack. Always offer treats in moderation as part of a balanced diet.

No way! Super Treats are 100% natural, with no artificial colors, flavors, preservatives, or added sugars — just pure, natural, insect-powered goodness.

Yes! Insect protein is increasingly recommended by veterinarians for dogs with allergies, sensitive digestion, or those needing sustainable dietary options.

Our collars feature 80% more reflectivity than standard cat collars, a safety snap breakaway buckle, and a wildlife protection bell, combining maximum safety, comfort, and style for adventurous cats.

The high-reflective design dramatically increases your cat’s visibility in low-light conditions, helping prevent accidents involving cars, cyclists, and pedestrians, especially during early mornings or evenings.

Yes! The safety snap buckle is designed to break away under pressure if your cat’s collar gets caught on branches, fences, or obstacles — preventing choking and serious injuries.

The attached bell alerts wildlife, helping to reduce your cat’s predatory impact on birds, reptiles, and small animals. It also helps you track your cat’s whereabouts when they’re out exploring.

Absolutely! Made from soft, lightweight, and durable materials, our collars are gentle on your cat’s neck, making them ideal for all-day wear without irritation or discomfort.

Yes! Each collar features an adjustable strap, allowing you to easily customize the fit for your cat’s size and comfort — perfect for growing kittens or adult cats.

Yes! Even indoor cats can benefit from a reflective collar for quick identification, emergency visibility, and wildlife protection if they accidentally slip outside.

Definitely! Our collars are lightweight and adjustable, making them safe and suitable for kittens, as long as the fit is adjusted properly and monitored as they grow.

Built for daily adventures, our collars use high-quality, long-lasting materials that resist wear and tear while maintaining their reflectivity and comfort over time.

Simply hand wash with mild soap and cool water, then air dry. The durable materials are easy to keep fresh and clean, even after outdoor adventures.

Our car restraint clip secures your dog safely during car rides, preventing movement that could cause distractions or injuries. It easily clips into your car’s seat belt buckle and attaches to your dog’s harness.

Yes! The restraint features an adjustable length between 31cm and 60cm, allowing you to customize the fit for your dog’s size and your car setup — ensuring comfort and safety.

We recommend using it with a Pookie Pets harness or any secure dog harness. Never attach a car restraint to a collar, as this can cause injury during sudden stops.

Simply click the seat belt buckle end into your car’s seat belt socket, and clip the snap hook to your dog’s harness D-ring. Installation takes just seconds!

Absolutely! Made from 2.5cm-wide, seat belt-grade durable webbing and a heavy-duty metal snap clip, the restraint is strong enough for small, medium, and large dogs.

The adjustable strap allows for comfortable movement within a limited range, letting your dog sit, lie down, or turn around safely without causing distractions while driving.

Our restraint is designed to fit most standard car seat belt sockets. If your vehicle uses a different system (such as in some European or older models), check compatibility before use.

Yes! The quick-click buckle system makes it easy to clip in and release when you reach your destination — perfect for quick trips or longer journeys.

Spot clean using a mild detergent and cool water, then air dry. The durable materials are designed to resist wear and tear from daily use and road trips.

A car restraint prevents distractions for drivers, reduces the risk of injury during sudden stops or accidents, and keeps your dog safe, secure, and comfortable during every trip. In many Australian states and territories, travelling with an unrestrained dog is illegal and can result in fines — making restraint clips not only essential for safety, but also for staying road-legal.

Our leash offers six functions in one — hands-free walking, adjustable length, shock absorption, car restraint, dual handles for control, and accessory attachments — making it the ultimate leash for active pet parents.

The leash features an adjustable buckle that lets you wear it around your waist or shoulder, freeing up your hands for running, hiking, carrying gear, or simply enjoying your coffee while walking your dog.

Yes! The leash adjusts from 170cm to 200cm quickly using the small buckle, allowing you to shorten for close control or lengthen for more freedom depending on the situation.

The shock-absorbing bungee cord helps reduce jarring pulls and jolts, protecting your shoulders, arms, and your dog’s neck and spine during sudden movements or when running.

Yes! The leash has a built-in car seat buckle that clips directly into your car’s seat belt socket. Important: Always attach it to a harness, not a collar, to avoid injury during sudden stops.

The leash features a soft neoprene handle for regular walks and a traffic handle for close control near roads, busy areas, or crowded trails, giving you ultimate versatility and safety while walking.

Absolutely! The hands-free design, shock absorption, and adjustable length make it perfect for jogging, hiking, trail walking, and everyday active lifestyles with your dog.

The metal infinity swivel prevents the leash from twisting and tangling as your dog moves, ensuring smoother, safer walks without frustration or constant adjustments.

Yes! The reflective stitching enhances your visibility during low-light conditions, helping keep you and your dog safer during early morning runs or evening walks.

Our leash is made from durable, soft-touch webbing that's lightweight yet strong, paired with neoprene-padded handles and heavy-duty metal hardware for strength, comfort, and long-term reliability.

Our tactical collars are crafted with premium high-density fabric, a 5cm wide support band, a strong quick-release buckle, and a durable control handle, offering superior strength, comfort, and control for powerful dogs.

Yes! The soft, non-rubbing inner material protects your dog's neck from chafing and discomfort, making it ideal for everyday walks, training sessions, or rugged outdoor adventures.

These collars are perfect for medium to large breeds, including strong dogs that need extra support and handling during walks, hikes, or training activities.

The reinforced zinc alloy quick-release buckle is built for easy handling and maximum security. It prevents accidental release during use while allowing fast on/off access when needed.

The durable handle gives you instant close control over your dog — perfect for crowded areas, crossing streets, training sessions, or calming an excited pup quickly and safely.

Yes! Our collars are fully adjustable, allowing you to customize the fit to your dog's neck size for a secure, comfortable fit that stays in place even during active use.

We use strong high-density polyester webbing, a sturdy zinc alloy D-ring and buckle, and reinforced stitching, ensuring the collar is tough, durable, and built for serious strength.

Absolutely! The supportive design, control handle, and heavy-duty hardware make Pookie Pets Tactical Collars ideal for obedience training, agility exercises, and behavior correction.

Yes! The large metal D-ring is compatible with all standard leash clips, allowing you to pair the collar with your existing leash setup or match it with your favorite Pookie Pets leash.

Simply hand wash with mild detergent and cool water, then air dry. The durable materials are easy to maintain and ready for everyday wear or tough outdoor adventures.

We aim to dispatch all orders within 1–2 business days after purchase. You’ll receive an email confirmation as soon as your order is on its way!

Our warehouse operates Monday to Friday. Orders placed over the weekend or on public holidays will be processed the next business day.

Yes! Once you complete your purchase, you’ll receive an order confirmation email. Once dispatched, a second email with your tracking details will be sent.

As soon as your order is shipped, we’ll email you a tracking number so you can follow your package all the way to your door.

If your order hasn’t been dispatched yet, we’ll do our best to accommodate changes or cancellations. Please email us immediately at info@shoppookiepets.com

If an item becomes unavailable after your purchase, we’ll contact you right away to offer an alternative, a backorder option, or a full refund.

Currently, we focus on fast standard dispatch (within 1–2 business days) for all orders. Stay tuned — express options may be added soon!

If you need your order dispatched for a specific future date (e.g., for a birthday), please contact us before ordering and we’ll try to help! Send us an email and info@shoppookiepets.com

If you place multiple orders close together, contact us immediately. If possible, we’ll combine them into one shipment to save on shipping costs.

If your order hasn’t been dispatched yet, email us ASAP at info@shoppookiepets.com with the correct address. Once shipped, we can no longer change the destination.

We offer Flat Rate Shipping of $10 for all standard domestic orders under $150

Yes, we have free shipping available for Australian orders over $150.

We use trusted Australia Post to deliver your order safely and efficiently.

Yes! We happily ship to PO Boxes

Once dispatched, delivery usually takes: 2–5 business days for metro areas 5–10 business days for rural or regional areas 5-20 business days for international areas Please note that delivery times can vary depending on your location and courier service.

At the moment, all orders are sent via standard flat rate shipping. If you need something urgently please contact us before placing an order by emailing us at info@shoppookiepets.com

Currently, we operate online only and do not offer local pickup. We aim to get your order to your doorstep quickly and safely! How ever if you are based in Sydney we often attend local markets, you can visit our Instagram page pookie.pets to find out where we will be next.

Unfortunately this is out of our control, occasionally, couriers experience delays due to weather, peak seasons, or transport disruptions. Use your tracking link for updates or contact us if you need assistance.

Yes we do, if you need any help checking our please email us at info@shoppookiepets.com

First, check your tracking link for updates. If it’s been longer than 10 business days for Australian orders with no movement, email us at info@shoppookiepets.com and we’ll assist right away.

We’re sorry! Please email us within 48 hours of receiving your order, with photos of the damage, so we can arrange a replacement or refund.

First, check around your home, ask neighbors, or contact the courier directly. If you still can’t locate it, email us and we’ll help investigate.

For health and safety reasons, we do not accept returns on pet treats or food items unless the product is faulty. For accessories, we offer returns within 14 days if unused and in original packaging.

Unfortunately, we are not responsible for parcels delivered to incorrect addresses entered at checkout. Please always double-check your details!

While shipping delays are outside our control, if your parcel is significantly delayed and cannot be located, we’ll work with you to find a solution — either a replacement or refund where appropriate.

We promise fast dispatch, but delivery times are estimates provided by our courier partners. Factors like weather and public holidays can impact delivery schedules.

We aim to respond to all shipping-related inquiries within 24 hours on business days, so you’re never left wondering where your order is!

Yes! All Pookie Pets products are designed with real-world use in mind, using vet-endorsed, premium materials, and reinforced stitching to ensure maximum safety, strength, and durability.

Our gear is made with high-density polyester webbing, soft breathable neoprene padding, durable zinc alloy hardware, and heavy-duty quick-release buckles, ensuring strength without sacrificing comfort.

Absolutely! Our neoprene-lined products are breathable, lightweight, and gentle on sensitive skin — perfect for dogs prone to rubbing, allergies, or irritation.

Yes! All our dog toys, including our rubber and rope toys, are BPA-free, non-toxic, and pet-safe, ensuring your pup’s safety during every play session.

Our freeze-dried fruit, vegetable, and insect treats are 100% natural, grain-free, and often single-ingredient — making them a healthier, allergy-friendly choice for all pets. (Apart from our Corn Kernels and Corn Cobs)

Our freeze-dried treats are handmade in Australia, using locally sourced ingredients whenever possible. Every batch is crafted with care and quality in mind.

Use our easy sizing guide. Measure your dog’s neck and chest, then compare to our size chart. Remember to leave two fingers’ space between the gear and your dog's body for comfort.

If your dog falls between two sizes, we recommend sizing up and adjusting the fit using the adjustable straps. If you need sizing help or suggestions, please email us at info@shoppookiepets.com

The harness should fit snugly but comfortably, sitting flat across the chest and shoulders without pressing into the neck or underarms. Always ensure it allows full, unrestricted movement.

Are your collars and harnesses suitable for puppies? Yes! Our adjustable designs are perfect for growing puppies, offering flexibility and comfort as they develop.

Absolutely. Our no-pull harnesses, padded collars, and lightweight leashes are gentle enough for senior pets who need extra support and comfort.

Of course! You can send our products as gifts directly to a loved one — just enter their shipping address at checkout. Contact us if you’d like to add a special note!

We occasionally offer special bundle discounts! Sign up for our email list to be the first to know about deals.

Coming soon! We're building a rewards program to say thank you to our amazing customers. Stay tuned!

Yes! Our Pookie Pets branded poop bags are eco-friendly and made with biodegradable materials, helping reduce your environmental pawprint.

We focus on creating durable products that last, minimizing packaging waste, and sourcing sustainable ingredients for our treats whenever possible. We’re committed to making pet ownership greener!

Insect farming uses far less water, land, and energy compared to traditional livestock. Our mealworm and black soldier fly treats are a sustainable, high-nutrition choice for eco-conscious pet owners.

We are 100% Australian owned and operated, proudly offering pet essentials designed and crafted with love right here in Australia.

Yes! We’re a small, passionate team dedicated to bringing pet parents the safest, happiest, and most stylish products

If you have any questions, please contact us via our Contact Page or email info@shoppookiepets.com. We typically respond within 24 business hours.

Pookie Pets was born out of a desire to create safer, better-designed, and more stylish pet products — combining veterinary expertise with everyday practicality for pets and their people.

Our products are designed by the owner, a veterinary nurse who understands what pets truly need for comfort, safety, and style — every product is thoughtfully engineered.

Yes! Many of our products, including our Reflective Harnesses, Collars, and Leashes, are vet nurse-designed and Vet endorsed, making them safer for everyday use.

We believe in supporting both pets and people! Pookie Pets regularly donates products and a portion of profits to animal rescues, shelters, and local causes.

Yes! We're always working on new designs and collections — from innovative treats to adventure-ready gear. Follow us on Instagram or subscribe to our emails to see what’s next!

Follow our adventures, promotions, and pet tips on Instagram @pookie.pets and sign up for our newsletter to join the Pookie Pets family!

We're here to help! Reach out to us via our Contact Page or email us at info@shoppookiepets.com. We aim to respond to all inquiries within 24 business hours.