FAQs

What types of products does Pookie Pets offer?

Pookie Pets specializes in a wide range of pet accessories and collars designed to enhance the comfort and style of your furry companions.

Do you offer sizing information for your collars and accessories?

Absolutely! We provide detailed sizing charts and guidelines to help you select the perfect fit for your pet, ensuring both comfort and safety.

How can I clean and maintain my pet's accessories?

We recommend following the care instructions provided with each product to ensure proper cleaning and maintenance. In general, most of our accessories can be cleaned with mild soap and water or wiped down with a damp cloth.

How can I place an order on Pookie Pets?

To place an order, simply browse through our website and add your desired products to the shopping cart. Proceed to checkout, where you'll provide your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

How can I track my order?

After placing your order, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or through the shipping carrier's website.

Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact customer support for more information.

What is your return policy?

We want you to be completely satisfied with your purchase from Pookie Pets. If for any reason you're not satisfied, you can return eligible items within 30 days of delivery for a refund or exchange. Please review our return policy for detailed instructions.

Are your products safe for pets?

Yes, all products offered on Pookie Pets undergo rigorous quality checks to ensure they meet safety standards for pets. We prioritize the well-being and happiness of your furry, feathered, or scaled companions.

Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts on select products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

How can I contact customer support?

If you have any questions, or concerns, or need assistance with your order, our friendly customer support team is here to help. You can reach us via email at info@shoppookiepets.com or through our contact form on the website.