Privacy policy

📜 Privacy Policy — Pookie Pets PTY LTD

Last Updated: [Insert Date]
Website: www.shoppookiepets.com.au
Contact Email: info@shoppookiepets.com.au
Postal Address:
Pookie Pets PTY LTD
PO Box 334
Doonside NSW 2767
Australia

1. Overview

This Privacy Policy describes how https://www.shoppookiepets.com.au ("we", "our", or "the Site") collects, uses, and discloses your Personal Information when you visit or make a purchase.

2. Contact

If you have questions, need more information about our practices, or wish to file a complaint, contact us:
📩 info@shoppookiepets.com.au
📮 PO Box 334, Doonside NSW 2767, Australia

3. Collecting Personal Information

We collect information in the following ways:

Device Information

  • Purpose: To load the Site properly and perform analytics.

  • Source: Automatically via cookies, log files, pixels, or tags.

  • Disclosure: Shared with Shopify.

  • Data Collected: Browser version, IP address, time zone, cookie information, products viewed, search terms, site interaction.

Order Information

  • Purpose: To process orders, arrange shipping, and provide customer service.

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify.

  • Data Collected: Name, billing and shipping address, payment details, email, and phone number.

Customer Support Information

  • Purpose: To provide assistance.

  • Source: Collected from you when you contact us.

  • Disclosure: Internal use only.

  • Data Collected: Communication history, order details, contact information.

4. Sharing Personal Information

We share your Personal Information with trusted service providers, such as:

  • Shopify (to power our store): Shopify Privacy Policy

  • Legal Compliance: Information may be disclosed under lawful requests (e.g., subpoenas).

5. Behavioural Advertising

We use your Personal Information for targeted advertising:

You can opt out of targeted advertising:

6. Using Personal Information

Your Personal Information helps us:

  • Process transactions

  • Ship products

  • Communicate offers and updates

7. Lawful Basis for Processing (GDPR)

For residents of the EEA, we process your data based on:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate interests not overridden by your rights

8. Retention

We retain your Personal Information unless you request deletion.
To request erasure, contact info@shoppookiepets.com.au.

9. Automatic Decision-Making

We do not engage in automated decision-making that legally affects you.
Shopify may use automated systems for:

  • Fraud prevention (temporary blacklists of IP addresses or cards).

10. Selling Personal Information (CCPA)

  • We do not sell Personal Information.

  • If this changes, you will be notified, and opt-out options will be provided.

11. Your Rights

GDPR (EEA Residents)

You have rights to:

  • Access, correct, update, or erase your Personal Information.

  • Data portability requests.

  • Object to automated decision-making.

More on GDPR and Shopify: Shopify GDPR Whitepaper

CCPA (California Residents)

You have rights to:

  • Know what information we hold

  • Request data deletion

  • Request data portability

Submit requests via info@shoppookiepets.com.au.

12. Cookies

We use cookies to:

  • Operate the store

  • Track analytics

  • Personalize your experience

Cookie types used include functional, performance, advertising, and social media cookies.

See Shopify’s full cookie list here: Shopify Cookie Policy

Manage cookies using browser settings or opt-out tools like All About Cookies.

13. Do Not Track

Currently, we do not alter our practices when receiving Do Not Track signals.

14. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes are effective immediately when posted.
Your continued use of the Site after changes constitutes acceptance.

15. Complaints

If you have concerns about our handling of your data, please contact us.
If you are not satisfied, you have the right to file a complaint with your local data protection authority.
Example authority: UK ICO Complaint Page